Shipping Policy

Thank you for shopping at Zockwoo! We are dedicated to delivering your order accurately and securely. Below are the terms and conditions that constitute our Shipping Policy.

  1. Shipping Scope & Markets We currently specialize in and ship exclusively to customers within the United States. All transactions and pricing on our store are denominated and processed securely in United States Dollars (USD).

  2. Shipping Costs

  • Standard Shipping: FREE for all orders nationwide across the United States. We maintain strict pricing transparency: the base product price is clearly listed, and any applicable state sales taxes are standardly calculated and visibly itemized at the final checkout screen before payment. There are no hidden administrative platform fees.

  1. Order Processing & Transit Times We work diligently to ensure your order is prepared and dispatched as quickly as possible. Please note that we process orders on standard business days (Monday to Friday, excluding Australian and US public holidays).

  • Order Cut-off Time: 5:00 PM (EST) - Eastern Standard Time (New York)
  • Handling / Processing Time: 1 to 3 Business Days (Monday - Friday).
  • Transit / Delivery Time: 7 to 13 Business Days (Monday - Friday).
  • Total Estimated Delivery Time: 8 to 16 Business Days.

Note: While we make every single effort to meet these timeframes, occasional transit delays caused by customs inspection protocols or carrier peak seasons may occur. If your package faces a significant logistics delay, our customer support team will contact you proactively via email.

  1. Shipment Confirmation & Order Tracking Once your package has been handed over to the carrier, we will immediately send you a shipment confirmation email containing your tracking number(s). You can track your order status directly through our website or via the carrier's official tracking portal. Tracking information typically updates within 24–48 hours of dispatch.

  2. Address Changes & Delivery Management

  • Address Corrections: Please review your shipping address carefully at checkout. If you need to change your delivery details, please contact us at support@zockwoo.com within 12 hours of placing your order. Once an order is processed or handed over to the courier, the shipping address cannot be altered.

  • Unclaimed Packages: If a package is returned to our facilities due to an incorrect/incomplete address provided by the customer, or failure to collect the package from the local courier station, our support team will proactively coordinate with you to arrange a proper redelivery or full reimbursement.

  1. Damaged or Lost Packages If your order arrives damaged or if tracking indicates that the package has been officially lost in transit, please contact our support team immediately at support@zockwoo.com. We will launch an immediate investigation with the logistics carrier and arrange a replacement or a full refund back to your original payment method at no extra cost to you.

Contact Information:

  • Store Name: Zockwoo
  • Company Name: YUN PLASTER PTY LTD
  • Australian Company Number (ACN): 697 275 353
  • Legal Registered Address: 284 Pakington St, Newtown VIC 3220, Australia
  • Customer Support Email: support@zockwoo.com
  • Customer Support Phone: +61 (423) 987 977
  • Support Availability: Monday – Friday, 9:00 AM – 5:00 PM (AEST)