Return and Refund Policy

At Zockwoo, customer satisfaction is our top priority. We offer a straightforward 30-day return policy, meaning you have 30 days after receiving your item to request a return.

  1. Return Window & Eligibility

  • Return Period: You must initiate your return request within 30 days from the date your package was marked as delivered by the logistics carrier.
  • Item Condition: To be eligible for a successful return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging.

  1. Return Shipping Costs & Fees

  • Return Shipping Fee: 100% FREE. Zockwoo covers all return shipping costs for domestic US orders. We maintain absolute policy transparency: we do not charge any restocking fees, handling fees, or administrative processing fees.
  • Return Labels: Once your return request is verified, we will provide you with a pre-paid shipping label via email. You will not have to pay any fees at the post office.

  1. How to Initiate a Return

  2. Contact our dedicated customer support team at support@zockwoo.com with your official Order Number and the details regarding the return.

  3. Once your return is accepted, we will send you a pre-paid return shipping label, along with comprehensive instructions on how and where to dispatch your package. (Please note: Zockwoo utilizes professional domestic logistics return centers across the United States to handle all consumer returns efficiently.)

  4. Print the provided prepaid label, secure it firmly to your return package, and drop it off at the designated carrier location. Note: Items dispatched back to us without first initiating a formal return request cannot be processed.

  5. Damaged, Defective, or Incorrect Items Please thoroughly inspect your order upon arrival. If the product is defective, damaged, or if you received an incorrect item, contact us immediately at support@zockwoo.com. Our team will evaluate the issue right away and resolve it by issuing a complimentary replacement or a full refund back to your original payment method.

  6. Refund Processing Time

  • Inspection: Once your return package is successfully received at our dedicated facility, it will be inspected within 2-3 business days to confirm eligibility.
  • Status Notification: We will immediately notify you via email to confirm the status of your refund after the standard inspection is completed.
  • Refund Issuance: Once approved, your refund will be processed automatically and issued directly back to your original payment method.
  • Refund Timeframe: Please allow up to 10 business days for the refund to be officially processed and posted to your bank account or credit card statement, depending entirely on your financial institution's standard processing cycles.

Contact Information:

  • Store Name: Zockwoo
  • Company Name: YUN PLASTER PTY LTD
  • Australian Company Number (ACN): 697 275 353
  • Legal Registered Address: 284 Pakington St, Newtown VIC 3220, Australia
  • Customer Support Email: support@zockwoo.com
  • Customer Support Phone: +61 (423) 987 977
  • Support Availability: Monday – Friday, 9:00 AM – 5:00 PM (AEST)